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    ICDM
    2010
    IEEE
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    Domain-Driven Data Mining for IT Infrastructure Support
    13 years 9 months ago
    Domain-Driven Data Mining for IT Infrastructure Support
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    Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
    Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
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