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    DSOM
    2007
    Springer
    77views Computer Networks» more  DSOM 2007»
    On the Risk Exposure and Priority Determination of Changes in IT Service Management
    14 years 5 months ago
    On the Risk Exposure and Priority Determination of Changes in IT Service Management
    Download  rodrigor.com
    This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
    Jacques Philippe Sauvé, Rodrigo A. Santos, ...
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