Abstract-- The reliable delivery of services in service oriented architectures often entails the underlying basis of having well structured system and communication network models....
Abstract. IT service delivery is challenging to study. It is characterized by interacting systems of technology, people, and organizations. The work is sometimes reactive, sometime...
Eser Kandogan, Eben M. Haber, John H. Bailey, Paul...
Growth, adaptability, innovation, and cost control are leading concerns of businesses, especially with respect to use of information technology (IT). Though standards such as the ...
John H. Bailey, Eser Kandogan, Eben M. Haber, Paul...
The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity'barri...
Large-scale distributed systems, such as ubiquitous computing environments, require a service delivery mechanism in order to keep track of the vast set of services offered and mak...
Maria Riaz, Saad Liaquat Kiani, Sungyoung Lee, San...
Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the...
Due to advances in technology and the rapid growth of online services, a significant number of new and inventive web-based service models and delivery methods have been introduced...
Kelly A. Lyons, Corrie Playford, Paul R. Messinger...