EOR
2010
13 years 8 months ago
2010
: We describe a method to find low cost shift schedules with a time-varying service level that is always above a specified minimum. Most previous approaches used a two-step procedu...
ICSEA
2009
IEEE
13 years 8 months ago
2009
IEEE
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
ANOR
2004
13 years 10 months ago
2004
We present an iterative cutting plane method for minimizing staffing costs in a service system subject to satisfying acceptable service level requirements over multiple time perio...
IJIEM
2007
13 years 10 months ago
2007
: A service contract typically specifies the service level, i.e., the quality parameters of the service to be performed. In addition to this static part, there is also the need to ...
MANSCI
2008
13 years 11 months ago
2008
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
JCM
2006
13 years 11 months ago
2006
In distributed admission control (AC) schemes, handling concurrent AC decisions assumes a relevant role in avoiding over or false acceptance and, consequently, service quality degr...
EOR
2010
13 years 11 months ago
2010
Resources including various assets of supply chains, face random demand over time and can be shared by others. We consider an operational setting where a resource is shared by two...
CLUSTER
2008
IEEE
13 years 11 months ago
2008
IEEE
Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (S...
GECON
2008
Springer
13 years 12 months ago
2008
Springer
A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
DAIS
2007
14 years 11 days ago
2007
The present emergence of loosely-coupled, inter-enterprise collaboration, i.e., virtual organizations calls for new kind of middleware: generic, common facilities for managing cont...