A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
Omer F. Rana, Martijn Warnier, Thomas B. Quillinan...
Due to recent large-scale deployments of delay and losssensitive applications, there are increasingly stringent demands on the monitoring of service level agreement metrics. Altho...
Tongqing Qiu, Jian Ni, Hao Wang, Nan Hua, Yang Ric...
The need for service providers to offer SLAs to gain consumers confidence has become increasingly apparent. Our work focuses on providers who manage the execution of long-running d...
Daniel Spaven, Madhavi Rani, Sumit Kumar Bose, Mik...
We consider an SLA (Service Level Agreement) committed between two parties to use the guarantee of QoS provided by a QoS Enabled Network (QEN). QEN can provide guarantee of QoS bec...
While the backbone networks have experienced substantial changes in the last decade; the access networks have not changed much. Recently, passive optical networks (PONs) seem to be...
Most web services need to be contracted through service level agreements that typically specify a certain quality of service (QoS) in return for a certain price. We propose a new f...
Resource sharing within grid collaborations usually implies specific sharing mechanisms at participating sites. Challenging policy issues can arise in such scenarios that integrate...
This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services (DiffServ) network. These policies monitor quality of ...
In the past decade outsourcing a software system’s support and maintenance has become relatively common across most organizations. In this paper we consider a few issues governi...
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...