The demand for data center computing increased significantly in recent years resulting in huge energy consumption. Data centers typically comprise three main subsystems: IT equip...
Zhenhua Liu, Yuan Chen, Cullen Bash, Adam Wierman,...
With an expanding of Web services giving same functionalities, Quality of Service (QoS) is becoming an important criterion for selection of the best available service. So users ne...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
This paper presents a market-enabling framework where users, content providers and network operators can interact in the seamless, transparent sale and delivery of a wide range of...
If an organization depends on the service quality provided by another organization it often enters into a bilateral service level agreement (SLA), which mitigates outsourcing risk...
Edge networks connected to the Internet need effective monitoring techniques to drive routing decisions and detect violations of Service Level Agreements (SLAs). However, existing...
Sharon Goldberg, David Xiao, Eran Tromer, Boaz Bar...
Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (S...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...
Service Level Agreements (SLAs) define the level of service that a service provider must deliver. An SLA is a contract between service provider and consumer, and includes appropri...
Tony Chau, Vinod Muthusamy, Hans-Arno Jacobsen, El...
The management of non-functional goals, or Service Level Agreements (SLA), in the development of business processes in a Service Oriented Architecture often requires much manual a...
Vinod Muthusamy, Hans-Arno Jacobsen, Phil Coulthar...
Differentiated Services provide a scalable Quality of Service Concept for the Internet. It allows differentiating service classes which may be treated individually. The data arisi...