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HICSS
2002
IEEE
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HICSS 2002
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ICT-Impact on Services
14 years 1 months ago
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www.hicss.hawaii.edu
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
Alexander G. Bielowski, Rita Walczuch
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