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    KBSE
    2008
    IEEE
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    Becoming responsive to service usage and performance changes by applying service feedback metrics to software maintenance
    14 years 6 months ago
    Becoming responsive to service usage and performance changes by applying service feedback metrics to software maintenance
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    Software vendors are unaware of how their software performs in the field. They do not know what parts of their software are used and appreciated most and have little knowledge ab...
    Henk van der Schuur, Slinger Jansen, Sjaak Brinkke...
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