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SIGDOC
2009
ACM
14 years 3 months ago
User's issues in crossmedia applications
Technology allows users to interact with a wide variety of information and services. However, more and more users need to integrate complementary content to previously accessed in...
João Soares de Oliveira Neto, Nicolas Rouss...
SIGDOC
2009
ACM
14 years 5 months ago
Facilita: reading assistance for low-literacy readers
Texts are the media content primarily available on Web sites and applications. However, this heavy use of texts creates an accessibility barrier to those who cannot read fluently...
Willian Massami Watanabe, Arnaldo Candido Junior, ...
SIGDOC
2009
ACM
14 years 5 months ago
Modeling task experience in user assistance systems
One of the major issues for user assistance systems consists of “providing help at an appropriate level”. In this paper we analyze the problem of modeling task experience — ...
Andrea Kohlhase, Michael Kohlhase
SIGDOC
2009
ACM
14 years 5 months ago
Formalization and community investment in wikipedia's regulating texts: the role of essays
This poster presents ongoing research on how discursive and editing behaviors are regulated on Wikipedia by means of documented rules and practices. Our analysis focuses on three ...
Jonathan T. Morgan, Katie Derthick, Toni Ferro, El...
SIGDOC
2009
ACM
14 years 5 months ago
Experience Design
Liza Potts, Gerianne Bartocci
SIGDOC
2009
ACM
14 years 5 months ago
The macro-structure of use of help
Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
Oscar D. Andrade, Nathaniel Bean, David G. Novick
SIGDOC
2009
ACM
14 years 5 months ago
The micro-structure of use of help
To see whether, from the user’s standpoint, muddling through with trial-and-error exploration of the interface actually works as well as consulting help, we analyzed video recor...
David G. Novick, Oscar D. Andrade, Nathaniel Bean
SIGDOC
2009
ACM
14 years 5 months ago
Semantic transparency in user assistance systems
In this paper we analyze the problem of “situating explanations” in user assistance systems. We introduce semantic transparency as a user interface property that enables givin...
Andrea Kohlhase, Michael Kohlhase