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    LREC
    2008
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    CallSurf: Automatic Transcription, Indexing and Structuration of Call Center Conversational Speech for Knowledge Extraction and
    14 years 1 months ago
    CallSurf: Automatic Transcription, Indexing and Structuration of Call Center Conversational Speech for Knowledge Extraction and
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    Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this infor...
    Martine Garnier-Rizet, Gilles Adda, Frederik Caill...
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