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    APSCC
    2007
    IEEE
    130views Applied Computing» more  APSCC 2007»
    An Agent Scheduling Optimization for Call Centers
    14 years 9 months ago
    An Agent Scheduling Optimization for Call Centers
    Download  www.teu.ac.jp
    A suitable assignment of agents to handle the workload at a call center is not easy to fulfill because it requires a combinatorial optimization with large solution space and the n...
    Chiaki Hishinuma, Masaaki Kanakubo, Takuma Goto
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