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42
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DSOM
2008
Springer
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Computer Networks
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DSOM 2008
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SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
14 years 2 months ago
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www.hpl.hp.com
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
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