This paper addresses the benchmarking of mobile networks in terms of QoS, facilitating a service quality comparison of one mobile network with another. A framework for mobile netw...
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
To provide a natural interface to the computer, we present an integrated speech, gesture, and handwriting recognition system. By integrating these technologies, we can easily acco...
Consumer adoption of e-services is an important goal for many service providers, however little is known about how different consumer segments perceive and evaluate them for adopt...
A prominent trend in the software industry in the late 1990s was the development of the application service providing business model. Application service providers (ASP)1 offer th...
This paper examines the value drivers and e-business infrastructures for collaborative commerce across two distinct types of business-to-business governance arrangements in Financ...
Business to consumer (B2C) electronic commerce has led to new relationships connecting various supply chain partners via the Internet, significantly increasing the quantity and qu...
This paper describes the initial results of a qualitative field study of the work required to review and approve the content on government agency web sites. The study analyzes con...