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    FLAIRS
    2003
    106views Artificial Intelligence» more  FLAIRS 2003»
    Lessons Learned using CBR for Customer Support
    14 years 16 days ago
    Lessons Learned using CBR for Customer Support
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    Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
    William Cheetham
    claim paper
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