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    CANDT
    2009
    110views Emerging Technology» more  CANDT 2009»
    Please help!: patterns of personalization in an online tech support board
    14 years 3 months ago
    Please help!: patterns of personalization in an online tech support board
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    We analyze help-seeking strategies in two large tech support boards and observe a number of previously unreported differences between tech support boards and other types of online...
    Sarita Yardi, Erika Shehan Poole
    claim paper
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