Sciweavers

CSCW
2000
ACM
14 years 4 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
ICALT
2009
IEEE
14 years 7 months ago
iCoper Best Practice Uses Cases and Standards for Learning Delivery
This conceptual paper outlines best practice use cases and standards for learning delivery that are the result of a European-wide best practice case study survey within the EU-fun...
Daniel Mueller, Volker Zimmermann