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31
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EGOV
2004
Springer
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Information Technology
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EGOV 2004
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Initial Experiments on the Effectiveness of Telephone Access to Government Services
14 years 4 months ago
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www.meraka.org.za
We report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens’ ability to access g...
Laurens Cloete, Etienne Barnard, Hina Patel
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