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19
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HICSS
2006
IEEE
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HICSS 2006
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Open Source Technical Support: A Look at Peer Help-Giving
14 years 5 months ago
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csdl2.computer.org
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
Vandana Singh, Michael B. Twidale, Dinesh Rathi
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