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PSYCHNOLOGY
2007
144views more  PSYCHNOLOGY 2007»
13 years 11 months ago
Texters not Talkers: Phone Call Aversion among Mobile Phone Users
This paper argues that there are two types of mobile phone user. The study focused on the interactional experience of mobile phone calls and text messages. The research involved 3...
Ruth Rettie
HICSS
2003
IEEE
193views Biometrics» more  HICSS 2003»
14 years 4 months ago
Message Sense Maker: Engineering a Tool Set for Customer Relationship Management
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
Dmitri Roussinov, J. Leon Zhao
CHI
2003
ACM
14 years 11 months ago
Wan2tlk?: everyday text messaging
Texting--using a mobile phone to send text messages--has become a form of mass communication. Building on studies that described how British teenagers have incorporated text messa...
Rebecca E. Grinter, Margery Eldridge