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    EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
    13 years 11 months ago
    EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
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    Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
    Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
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