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    MANSCI
    2008
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    Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
    13 years 11 months ago
    Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
    Download  www.optimization-online.org
    We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
    Júlíus Atlason, Marina A. Epelman, S...
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