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27
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EMISA
2005
Springer
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Information Technology
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EMISA 2005
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Unbundling and Deploying CRM Applications as e-Services
14 years 5 months ago
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subs.emis.de
: The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key leve...
Pedro R. Falcone Sampaio, Yong He
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