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    HICSS
    2007
    IEEE
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    Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument
    14 years 9 months ago
    Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument
    Download  homepages.mcs.vuw.ac.nz
    Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is...
    Mary Tate, Joerg Evermann, Beverley G. Hope, Stuar...
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