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HICSS
2008
IEEE
141views Biometrics» more  HICSS 2008»
14 years 7 months ago
Online Services, Customer Characteristics and Usability Requirements
Designing web sites that are responsive to customer needs is a critical prerequisite for the success of online services. Recently, a usability evaluation procedure, based on the M...
Anne P. Massey, Vijay Khatri, Mitzi M. Montoya-Wei...