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ECIS
2000
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Information Technology
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ECIS 2000
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WebQual: An Exploration of Web-Site Quality
14 years 1 months ago
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is2.lse.ac.uk
- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...
Stuart J. Barnes, Richard T. Vidgen
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