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CSCW
2000
ACM
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CSCW 2000
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A Knowledge-based Approach to Handling Exceptions in Workflow Systems
13 years 11 months ago
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cci.mit.edu
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
Mark Klein, Chrysanthos Dellarocas
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