Multi-Dimensional Performance Framework for Enterprise Knowledge Infrastructures

— Within service-oriented business environments, the non-routine processing of requests requires a greater degree of social interaction and learning in order to achieve an effective response. Specific practices arise and evolve through these business-social interactions, however traditional enterprise data and content management systems are typically ‘closed’. They do not permit the evolution of practices through sharing within the network of practitioners. Enterprise Knowledge Infrastructure (EKI) has been defined as the phenomenon in which local knowledge emerges during practice. Support for capture and re-use of knowledge has many known challenges. We propose an interdisciplinary EKI portal framework to support businesssocial interactions and monitor their value to accelerate the creation and evolution of practice through reflexive knowledge. The main contributions of the framework are: 1) a multidimensional model for monitoring the value of social interactions to all stakehol...

• Type: Conference
• Year: 2006
• Where: WETICE
• Authors: Joe Bolinger, Jay Ramanathan
• Keywords: Emerging Technology, Enterprise Knowledge Infrastructure, Reflexive Knowledge, Social Interactions, WETICE 2006