Socialising across channels: group multichannel communication

People increasingly communicate over multiple channels, such as SMS, email and IM. Choosing the channel for interaction is typically a considered action and shapes the message itself. In order to explore how people make sense of communication mediums and more generally, social group behaviour, we developed a multichannel communication prototype. Preliminary results indicate that multichannel communication was considered very useful in the group context even considering the increased quantity of messages while it was little used for personto-person interaction. Author Keywords Multichannel communication, group social communication ACM Classification Keywords H.5.2 [Information Interfaces and Presentation]: User Interfaces — evaluation/methodology, prototyping, usercentered design; H.5.3 [Group and Organization Interfaces]: Computer-supported cooperative work

• Type: Conference
• Year: 2006
• Where: OZCHI
• Authors: Clint Heyer, Margot Brereton
• Keywords: Computer Human Interaction, Keywords Multichannel Communication, Multichannel Communication, Multichannel Communication Prototype, OZCHI 2006