User-centred design and evaluation of ubiquitous services

Theoretical and technological progress has revived the interest in the design of services for the support of co-located human-human communication and collaboration, witnessing the start of several large-scale projects over the last few years. Most of these projects focus on meetings and/or lecture situations. However, usercentred design and evaluation frameworks for co-located communication and collaboration are a major concern. In this paper, we summarise the prevalent approaches towards usercentred design and evaluation, and we develop two different services. In one service, participants in a small-group meeting receive real-time feedback about observable properties of the meeting that are directly related to the social dynamics, such as individual amount of speaking time or eye-gaze patterns. In the other service, teachers in a classroom receive real-time feedback about the activities and attention level of participants in the lecture. We also propose ways to address the different ...

• Type: Conference
• Year: 2005
• Where: SIGDOC
• Authors: Rahat Iqbal, Janienke Sturm, Olga A. Kulyk, Jimmy Wang, Jacques M. B. Terken
• Keywords: Co-located Human-human Communication, Receive Real-time Feedback, SIGDOC 2005, Usercentred Design