Universal imaging: revolutionizing desktop support

Lehigh University has recently implemented a new PC deployment model which is built around the Universal Imaging Utility, a product of Big Bang, LLC. This model has allowed Lehigh to provide a consistent configuration on all desktops while reducing computer setup time significantly. The increased efficiency not only benefits the Lehigh IT staff, but also reduces downtime for end-users. The Universal Imaging Utility allows Lehigh to create a single image that can be deployed to any PC regardless of make, model, or configuration. Not only has Lehigh been able to reduce new PC setup time by fifty percent, they have also reduced operating system reinstall time by seventy-five percent. Lehigh has managed to save considerable amounts of time by using the Universal Imaging Utility and is excited to share their insight with other higher education institutions. Categories and Subject Descriptors C.5.3 [Computer System Implementation]: Microcomputers – personal computers, portable devices. Ge...

• Type: Conference
• Year: 2005
• Where: SIGUCCS
• Authors: Stephen G. Lewis, Sara K. Rodgers
• Keywords: Information Management, PC Deployment Model, Setup Time, SIGUCCS 2005, Universal Imaging Utility