Instant messages: a framework for reading between the lines

A framework is described for analyzing keystroke level data from instant messages (IM). This is unlike other analyses of IM which employ server-based logs of messages. This framework can be used to identify metrics for evaluating the usability of IM during message composition. The current objective is evaluating awareness features. The model also identifies quantifiable factors that can be computed automatically during IM usage that could allow the system to adapt to different styles of IM usage. Data from a representative usability evaluation scenario is utilized to illustrate some results of using this framework. Computational aspects of the framework have been implemented in GLogger. Categories and Subject Descriptors H.5.3 [Information Interfaces and Presentation]: Group and Organization Interfaces – computer supported cooperative work, synchronous interaction. H.5.2 [Information Interfaces and Presentation]: User Interfaces – evaluation/methodology. H.4.3 [Information Interfa...

• Type: Conference
• Year: 2004
• Where: CSCW
• Authors: Jeffrey D. Campbell
• Keywords: CSCW 2004, IM Usage, Information Interfaces, Keystroke Level Data, Social Sciences