From small scale to large scale user participation: a case study of participatory design in e-government systems

Most experiments with participative design are with small scale, stand alone and not very strategic applications of ICT in organizations. However, modern ICT applications are increasingly based on complex and large scale network technologies. What PD issues arise in this type of projects? What methods can be used for user participation? And, what does this imply for PD strategies? However, we know from technology studies that technology is not neutral, as it is characterized by design specific affordances and embodies specific scripts, through which the designers consciously or unconsciously try to configure users. At the same time, users may appropriate the new technologies in various and unexpected manners, and in these processes of diffusion the emerging socio-technical systems may change [1, 2, 27, 28]. In other words, we are not moving towards the e-society, based on ebusiness, e-commerce, and e-government, but we have to evaluate critically in what direction we are moving, what ...

• Type: Conference
• Year: 2004
• Where: PDC
• Authors: Anne-Marie Oostveen, Peter Van den Besselaar
• Keywords: Large Scale Network, Large Technical Systems, Modern Ict Applications, PDC 2004, Theoretical Computer Science