This short paper addresses the problem of mutual understanding from an anthropomorphic point of view, highlighting the underlying basic mechanisms and principles. Then the paper extends the considerations form people to organizations showing that, when two organizations communicate for cooperation, a message usually transports only a fraction of the required knowledge. The greater part of knowledge involved in a business transaction is represented by the contextual knowledge. If such a knowledge is not aligned, interoperability is hard to achieve.
G. Andrighetto, Pierluigi Assogna