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27

ECML
2004
Springer

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Learning from Message Pairs for Automatic Email Answering

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Learning from Message Pairs for Automatic Email Answering

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Abstract. We consider the problem of learning a mapping from question to answer messages. The training data for this problem consist of pairs of messages that have been received and sent in the past. We formulate the problem setting, discuss appropriate performance metrics, develop a solution and describe two baseline methods for comparison. We present a case study based on emails received and answered by the service center of a large online store.

Steffen Bickel, Tobias Scheffer

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Discuss Appropriate Performance | ECML 2004 | Large Online Store | Training Data |

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Added	01 Jul 2010
Updated	01 Jul 2010
Type	Conference
Year	2004
Where	ECML
Authors	Steffen Bickel, Tobias Scheffer

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