In the literature, the validity of theories or models for trust is usually based on intuition and common sense. Theories and models are not often verified experimentally. The research reported here contributes results of experiments on the dynamics of trust over time depending on positive or negative experiences. In previous research a number of dynamic properties for such trust dynamics were identified, but not verified empirically. As a continuation of this work, now these properties have been verified in an experimental setting. The outcomes of the experiment (involving a substantial number of 238 subjects) are discussed and related to the previously formulated dynamic properties.
Catholijn M. Jonker, Joost J. P. Schalken, Jan The