In this paper, I describe how I followed an end-to-end development process in the development of the user’s guide and help information for XML DITA, using scenarios to define my information needs and maps to describe my information model. By using technology driven by maps and scenarios, I was able to keep the information focused on user goals and requirements from its inception through to its final form. The paper will also look at how an integrated end-to-end process can help keep information on track through staged delivery of content to ensure early and ongoing feedback, and will look at some future opportunities for further integration in the stages of the information development process. Categories and Subject Descriptors I.7.2 [Document Preparation] General Terms: Documentation Keywords Model-driven development, DITA, XML, scenarios, maps, information development process, scenario-driven development.