A huge amount of effort is consumed in modelling business processes, and then in developing and maintaining tools, documentation, and training courses to support the modelled processes. This discussion paper looks informally at the activities, costs, and benefits involved, and asks some simple and down-to-earth questions about the entire BPS enterprise. Why does it cost so much? Is it worth its salt? What does it deliver? Why do people believe in it? Is it relevant to business? Would other approaches be more effective?
Ian F. Alexander