Despite the widespread recognition that information technology (IT) and business process are tightly connected, existing system design methods provide limited guidance on how to take business process into account when designing information systems. The primary goal of this paper is to describe a method which helps systems analysts to explore more systematically the potential of IT to change the design of business processes. We use coordination theory to provide a theoretical connection between use cases and the dependencies among activities within a process. By building use cases from dependencies, we are able to consider a wide range of functionality for managing those dependencies and thus incorporate process redesign into the requirements process. We employ a healthcare case as an example to illustrate the proposed method. Categories and Subject Descriptors D.2.1 [Software Engineering]: Requirements/Specifications – methodologies. General Terms Design Keywords Development approac...
Xiang Michelle Liu, George M. Wyner