This paper describes the development of an experience factory in an Australian organization involved in the field of telecommunications. Faced with improvement needs, in 1998 the organization placed special attention on approaches to support improvement activities. Towards the end of 1998 a project was started between the company and the Centre for Advanced Empirical Software Research (CAESAR) to evaluate the experience factory/quality improvement Paradigm in the organization. The concept was to be evaluated as an approach to support local improvement activities and to realize benefits in the shortest possible time. The choice of experience factory was motivated by research projects such as PERFECT, and by the application of the concepts in the Software Engineering Laboratory and in Daimler Benz. The project plan was to develop the tools and techniques to improve the speed and quality of software development, and to enhance the transfer of process knowledge between projects and projec...
Arne Koennecker, D. Ross Jeffery, Graham C. Low