A Framework for Business/IT Alignment in Networked Value Constellations

e-Services are just as commercial services; however e-services can be fully ordered and provisioned via the Internet. Such e-services are often offered by a constellation of enterprises rather than just one. A question is then how to properly align these enterprises, such that they can provision e-services. Additionally, because e-services rely so heavily on IT, aligning business (essentially the service) with IT is also of importance. In this paper, we present a framework that can be used to structure various alignment questions that popup while designing value constellations for e-services. We illustrate the framework by a small case study.

• Type: Conference
• Year: 2006
• Where: CAISE
• Authors: Zsófia Derzsi, Jaap Gordijn
• Keywords: CAISE 2006, Commercial Services, E-services, Information Management, Such E-services