Modeling e-Government Service Workflows Through Recurring Patterns

Inherent complexity of the e-Government application domain is also reflected in the workflows of e-Government service provision. This paper reports on how some real examples e-Government service workflows were modeled in a simple and structured fashion by recognizing and re-using recurring segments. Such an approach, drawing from current workflow modeling trends, presents important potential to facilitate e-Government workflow modeling by enabling systematic and rapid design of new service workflows, as well as progressive construction of a repository of e-Government workflow segments that could also host best practice workflows.

• Type: Conference
• Year: 2004
• Where: EGOV
• Authors: Giannis Verginadis, Dimitris Gouscos, Gregoris Mentzas
• Keywords: E-government, E-Government Service Workflows, E-Government Workflow, EGOV 2004, Information Management