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2000
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Using Information Extraction and Natural Language Generation to Answer E-Mail

14 years 3 months ago
Using Information Extraction and Natural Language Generation to Answer E-Mail
This paper discusses the use of information extraction and natural language generation in the design of an automated e-mail answering system. We analyse short free-form texts and generate a customised and linguistically-motivated answer to frequently asked questions. We describe the approach and the design of a system currently being developed to answer e-mail in French regarding printerrelated questions addressed to the technical support staff of our computer science department. A domain-dependent approach was preferred because precision is crucial in e-mail answering, as a wrong answer sent to a client can have negative consequences in terms of customer satisfaction.
Leila Kosseim, Stéphane Beauregard, Guy Lap
Added 25 Aug 2010
Updated 25 Aug 2010
Type Conference
Year 2000
Where NLDB
Authors Leila Kosseim, Stéphane Beauregard, Guy Lapalme
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