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    The Readability of Helpful Product Reviews

    14 years 1 months ago
    The Readability of Helpful Product Reviews
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    Consumers frequently rely on user-generated product reviews to guide purchasing decisions. Given the everincreasing volume of such reviews and variations in review quality, consumers require assistance to effectively leverage this vast information source. In this paper, we examine to what extent the readability of reviews is a predictor of review helpfulness. Using a supervised classification approach, our findings indicate that readability is a useful predictor for Amazon product reviews but less so for TripAdvisor hotel reviews.
    Michael P. O'Mahony, Barry Smyth
    claim paper
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    Added 02 Oct 2010
    Updated 02 Oct 2010
    Type Conference
    Year 2010
    Where FLAIRS
    Authors Michael P. O'Mahony, Barry Smyth
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