In this paper, we consider the problem of assisting a busy user in managing her workload of pending tasks. We assume that our user is typically oversubscribed, and is invariably juggling multiple concurrent streams of tasks (or work flows) of varying importance and urgency. There is uncertainty with respect to the duration of a pending task as well as the amount of follow-on work that may be generated as a result of executing the task. The user's goal is to be as productive as possible; i.e., to execute tasks that realize the maximum cumulative payoff. This is achieved by enabling the assistant to provide advice about where and how to shed load when all tasks cannot be done. A simple temporal problem with uncertainty and preferences (called an STPPU) provides a natural framework for representing the user's current set of tasks. However, current STPPU solution techniques are inadequate as a basis for generating advice in this context, since they are applicable only in the res...
Pradeep Varakantham, Stephen F. Smith