Ordinary people have access to unprecedented volumes of information today. Researchers in the fields of information management (IM) and human-computer interaction (HCI) are reacting to this challenge from their own unique perspectives. Having access to a billion records is cool, but having access to a billion people is awesome. In this paper, we look at recent research from both communities, and speculate on how interactions between the communities could enhance the user experience of information.
Laura M. Haas, Steve B. Cousins