In the VTT PLAMOS (Plant Model Services for Mobile Process Maintenance Engineer) project new tools were developed for modern maintenance work carried out in industrial plants by either the plant personnel or personnel of an industrial service provider. To formulate the requirements for new tools the work of a maintenance man was studied with a particular method, the Core-Task Analysis which has its roots in study and development of work in complex settings. The aim was to develop and create concepts for novel tools that would support the development of good work practices in a situation where the work is concurrently undergoing several transformations. Hence, the new tools should have potential to enable and affect new ways of working.