Service-oriented Architecture allows for reusable services to be composed in such a way that business tasks or activities are easily satisfied. However, currently there is a abstraction past the composition layer, and thus a gap between the service and business domains. We propose a method for depicting end-user business processes, that are further specified and refined by policies. Policies describe information that the end-user can specify, such as requirements, preferences and constraints. The result is a technique for end-users or business analysts to use, rather than software engineers.