Study of Conditions of Use of E-services Accessible to Visually Disabled Persons

The aim of this paper is to determine the expectations that French-speaking disabled persons have for electronic administrative sites (utility). At the same time, it is a matter of identifying the difficulties of use that the manipulation of these Eservices poses concretely for blind people (usability) and of evaluating the psychosocial impacts on the way of life of these people with specific needs. We show that the lack of numerical accessibility is likely to accentuate the social exclusion of which these people are victim by establishing a numerical glass ceiling. ACM Classification Keywords Accessibility, Visually disabled persons, EGovernment.

• Type: Conference
• Year: 2007
• Where: INTERACT
• Authors: Marc-Eric Bobillier-Chaumon, Françoise Sandoz-Guermond
• Keywords: Disabled Persons, Electronic Administrative Sites, French-speaking Disabled Persons, Human Computer Interaction, INTERACT 2007