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    SPRINGSIM
    2008
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    Modeling and simulation of a pacing engine for proactive campaigns in contact center environment

    14 years 26 days ago
    Modeling and simulation of a pacing engine for proactive campaigns in contact center environment
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    Nikolay Korolev, Herbert Ristock, Nikolay A. Anisi
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    Added 30 Oct 2010
    Updated 30 Oct 2010
    Type Conference
    Year 2008
    Where SPRINGSIM
    Authors Nikolay Korolev, Herbert Ristock, Nikolay A. Anisimov
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