An Ontology-based Inquiry Framework

Abstract. Quality of service (QoS) and citizens satisfaction are primary objectives for any eGovernment project. Quality can be inspected directly through measurements of specific QoS indicators; in the midst of innovation processes it is however more convenient to estimate quality indirectly, through questionnaire submissions to the involved citizens. The eGovernment Inquiry Framework (eGif) has been designed as a key tool to keep innovation projects controlled

• Type: Conference
• Year: 2008
• Where: SWAP
• Authors: Antonio Candiello, Andrea Albarelli, Agostino Cortesi
• Keywords: Egovernment, Egovernment Inquiry Framework, EGovernment Project, Internet Technology, SWAP 2008